Some points of view collected in the professional world

"The data processing specialists, working in project mode, have to exchange with more and more interlocutors. Today, it is essential for them to listen to the needs of their customers and to communicate with people being unaware of the data-processing techniques. Moreover, to become a manager, they must learn how to negotiate and manage the conflicts. This is a complete changeover on the focus in management education"

"To have an effective dialogue is very important. For example, if there are problems of comprehension during the construction of the schedule of conditions, the project will go less quickly or take a wrong direction, it will be also more expensive. It is necessary for them to work on attitudes, postures, in order to gain in coherence and effectiveness with their interlocutors". Sylvie Beaudoin Unilog IT Training.

"The data processing specialists must also become pedagogues. They have to transmit a strong expertise to uninformed people. This competence will be useful for them to present the good message to their CEO, to the financial director, to the quality manager, to the commercial team or to the users. They must learn how to communicate on the project and to explain why rather than how". Alice Friedel, collège de polytechnique.

"Few years ago, the data processing specialists did many things alone, and did not have thus to pass the relay. Today, competences are more and more segmented, the number of internal and external interlocutors grows, whereas the time is more restricted. Each one must explain what he does, most quickly and precisely. In addition, the user occupies more and more place in the projects, and it is necessary to understand his needs. The data processing specialists must thus know how to communicate with the others." Jean Louis Foucard, Cegos.